Home Improvement Buying Club®

Proudly Serving Homeowners in all 50 States

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Warranties

Effective Date: 01/01/2025

PLEASE READ CAREFULLY

By using the Home Improvement Buying Club (“Club”) services, membership, or purchasing products through the Site, you acknowledge and agree to the following warranty terms.

If you do not agree, do not use the Site or Services.

  • Home Improvement Buying Club works with a wide range of manufacturers, distributors and vendor partners. Each product category you purchase through your membership comes with its own manufacturer warranty. This page explains how warranties work when purchasing through Home Improvement Buying Club and what responsibilities belong to the manufacturer, contractor or homeowner.

  • 1. Manufacturer Warranties

    All products including flooring, cabinets, countertops, fixtures, appliances, windows and other materials come with the standard warranty offered by the manufacturer of that product.

    Manufacturer warranties generally cover product defects, production flaws, material failures within the stated warranty period

    These warranties vary by brand, category and model. Warranty terms may include conditions, exclusions, required maintenance and documentation. Because warranties are issued by manufacturers, not by Home Improvement Buying Club, they must be followed exactly as written by the manufacturer.

    You should review the warranty information provided by the manufacturer before purchasing.

  • 2. What Home Improvement Buying Club Does Not Warranty

    Home Improvement Buying Club does not warranty

    installation work performed by contractors or installers

    measurement errors or project planning completed by homeowners or third parties

    damage caused by improper installation

    wear and tear, misuse, water damage or maintenance related issues

    design decisions or structural recommendations made by contractors or designers

    We are a buying club, not a contractor or installer, and we do not perform construction or replacement work. All installation related warranties come from your chosen contractor or installer.

  • 3. Installer and Contractor Warranties

    If you hire a contractor, designer or installer for your project, their workmanship warranty is separate from the manufacturer warranty.

    Installer warranties typically cover

    installation quality

    workmanship

    labor related defects

    issues directly caused by improper installation

    Home Improvement Buying Club does not manage or oversee installer warranties. Any workmanship concerns should be directed to the contractor or installer who performed the work.

  • 4. Receiving and Inspecting Products

    When products arrive, you are responsible for inspecting all materials before installation. This includes reviewing

    product quantities

    finishes and colors

    measurements

    visible damage

    consistency across batches or lots

    freight or shipping issues

    If something appears incorrect, damaged or defective before installation, contact us or the vendor immediately. Once a product is installed, manufacturer warranty coverage may be limited.

  • 5. Filing a Warranty Claim

    If you believe your material has a manufacturer defect, you may file a warranty claim. The claim process generally requires

    proof of purchase

    photos and documentation of the issue

    a written description of the problem

    the product brand, style, model and batch number

    compliance with installation and maintenance guidelines

    Many manufacturers require an inspection before approving warranty coverage. Decisions are made solely by the manufacturer.

    Home Improvement Buying Club can help provide documentation or connect you with the correct warranty department, but we do not approve or deny any claims.

  • 6. Limitations and Exclusions

    Typical manufacturer warranty exclusions may include

    improper installation or unapproved installation methods

    moisture damage or water related issues

    damage from pets, children or furniture

    discoloration from sunlight or chemicals

    damage caused by cleaning products not recommended by the manufacturer

    misuse or failure to follow maintenance guidelines

    Always review your specific product warranty for details.

  • 7. No Warranty on Estimated Savings

    Any examples of potential savings, price comparisons or insider pricing differences are for educational purposes only. They are not guarantees. Actual savings vary by product, brand, availability, project scope and vendor participation.

  • 8. Contact for Warranty Support

    If you need help identifying a manufacturer warranty, obtaining documentation or being directed to the correct support department, contact us at

    Home Improvement Buying Club
    [email protected]
    800-351-8160

    We will assist you with the information you need to complete your claim with the appropriate manufacturer or vendor.