Privacy Policy

  • Last updated: [01/01/2025]

    Home Improvement Buying Club respects your privacy. This Privacy Policy explains how we collect use disclose and protect the personal information you provide when you use our website homeimprovementbuyingclub.com or otherwise interact with our services including consultations memberships communications and checkout.

  • If you do not agree with this policy please do not use the site or provide personal information.

  • 1. Who we are and how to contact us

  • Controller
    Home Improvement Buying Club

  • Email
    [email protected]

  • Phone
    800-351-8160

  • If you have questions about this policy or want to exercise your privacy rights contact us at the email above.

  • 2. Information we collect

  • We collect information you provide directly and information we collect automatically when you use our website and services.

  • Information you provide directly

    When you request a consultation register as a member place an order or contact us you may provide:

  • Name and contact details including email and phone number

  • Billing and payment information for purchases and membership orders

  • Project details including project type budget timelines measurements quotes photos and plan documents

  • Account credentials for member portal access where applicable

  • Communications preferences and any support related notes you submit

    Information we collect automatically

    When you visit our site we may collect:

  • Log data such as your IP address browser type operating system device identifiers and pages viewed

  • Cookies and similar tracking technologies that record session information and site preferences

  • Analytics data about how you interact with the site and our content

  • 3. How we use your information

  • We use personal information for these primary purposes:

  • To provide schedule and conduct consultations and to support membership services

  • To process payments fulfill orders and send receipts and membership confirmations

  • To communicate about appointments reminders membership updates and customer service issues via email phone or text messages where you have given consent to receive such communications

  • To improve our services analyze site usage and measure aggregated results for marketing and operations

  • To send optional marketing communications when you have expressly opted in and to honor opt out requests

  • We rely on a mix of legal bases for processing depending on the context including contract performance legitimate interest and where applicable your consent.

  • 4. Cookies and tracking

  • We use cookies pixels and similar technologies to operate the site personalize your experience analyze usage and support advertising. You may control cookie settings through your browser and in some cases via consent tools on the site.

    Examples of the categories of cookies we use:

  • Essential cookies required for the site to function

  • Performance and analytics cookies to understand traffic and usage patterns

  • Functional cookies to remember preferences and form entries

  • Advertising cookies to show relevant content and measure ad performance

  • 5. Sharing and disclosure

  • We do not sell personal information. We may share information with third parties in limited circumstances including:

  • Service providers who perform services on our behalf such as payment processors hosting providers email and SMS platforms analytics providers and support tools

  • Business partners and vendors needed to deliver membership benefits or to fulfill orders

  • Legal and regulatory authorities when required by law or to protect our rights safety and property

  • In connection with a merger acquisition reorganization or sale of all or part of our business

  • We require vendors to use reasonable measures to protect personal information and to process it only in permitted ways.

  • 6. Third party links and services

  • Our site may include links to third party sites and may use third party services such as payment processors analytics providers and messaging platforms. These third parties have their own privacy practices which you should review. We are not responsible for their content or practices.

  • Examples of third party services we may use include payment processors email and messaging services analytics and platform providers. Specific providers may change over time.

  • 7. Payments and billing

  • When you purchase a membership or pay for services we process payment information through third party payment processors. We do not store full payment card information on our servers except where required for recurring billing through secure payment processors. Please review the payment provider privacy and security notices for full details.

  • 8. Communications, marketing and text messages

  • We may contact you by email phone or text message for appointment confirmations reminders membership information and promotions. You consent to receive transactional messages related to your appointment or membership when you provide contact information for these purposes.

  • To opt out of promotional messages reply STOP to text messages or use the unsubscribe link in marketing emails. Opting out of marketing will not prevent transactional messages required for service delivery.

  • Message and data rates may apply.

  • 9. Data retention

  • We retain personal information as long as necessary to provide services and for legitimate business purposes such as meeting legal obligations resolving disputes and enforcing agreements. Retention periods vary by the type of information and the reason it was collected. When information is no longer needed we will delete or anonymize it consistent with applicable law.

  • 10. Security

  • We use commercially reasonable administrative physical and technical safeguards to protect personal information. No system is completely secure so we cannot guarantee absolute security. If a security incident affecting your data occurs we will take appropriate steps to investigate and to notify affected individuals and authorities as required by law.

  • 11. Your rights

  • Depending on your jurisdiction you may have rights regarding your personal information including:

  • The right to access or receive a copy of personal information we hold about you

  • The right to request correction of inaccurate personal information

  • The right to request deletion of personal information subject to legal exceptions

  • The right to request restriction of processing or to object to processing based on legitimate interest

  • The right to request a portable copy of your data in a machine readable format

  • The right to opt out of certain sales or targeted advertising practices where applicable

  • If you wish to exercise any of these rights contact [email protected] and provide details of your request. We may need to verify your identity before responding.

  • 12. International transfers

  • Personal information may be stored and processed in the United States and in other countries where our service providers operate. If you are located outside the United States your data may be transferred to and processed in the United States. We will take steps to protect your personal information in accordance with this Privacy Policy and applicable law.

  • 13. Children

  • Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information please contact us and we will take steps to delete it.

  • 14. California privacy rights

  • California residents may have additional rights under the California Consumer Privacy Act. If you are a California resident and wish to make a request related to personal information access deletion or disclosure of categories of personal information collected please contact [email protected]

  • 15. Changes to this policy

  • We may update this Privacy Policy from time to time. The date at the top reflects the latest update. We encourage you to check this page periodically. If we make material changes we will notify users by posting a prominent notice on our site or by contacting you directly where appropriate.

  • 16. Contact us

  • If you have any questions or concerns about this policy or our privacy practices contact:

    Home Improvement Buying Club
    Email: [email protected]
    Phone 800-351-8160