Home Improvement Buying Club®

Proudly Serving Homeowners in all 50 States

Call 24/7 at 800-351-8160

Raising the Standard

for the

Home Improvement Industry

Home Improvement Buying Club was founded to eliminate retail markup, protect homeowners from inflated pricing, and elevate professionalism across the entire home improvement marketplace. To provide a consistent, trusted, ethical experience in every state we serve, all Members and Approved Suppliers agree to operate under this Code of Conduct.

This Code is the foundation of a system built on transparency, respect, integrity, and exceptional service. When everyone follows these standards, the entire club benefits.

Member Code of Conduct

  • 1. Honesty and Transparency

    Members agree to provide accurate information regarding project needs, timelines, property conditions, and expectations. Truthful communication ensures proper pricing, better planning, and superior results.

  • 2. Respectful Communication

    Members commit to maintaining professional and respectful communication with suppliers, support staff, and project specialists. Professional interactions create a positive and productive experience for everyone involved.

  • 3. Proper Use of Membership Benefits

    Members agree to use club pricing, supplier access, and discounts exclusively for their own approved home projects. Membership benefits must not be shared, transferred, or used for commercial or unauthorized purposes.

  • 4. Responsible Appointment and Project Management

    Members agree to honor appointments, provide timely responses, communicate changes promptly, and respect the time and resources of Approved Suppliers and support teams.

  • 5. Safe and Ethical Requests

    Members will not request or encourage suppliers to perform unsafe, unlicensed, non-permitted, or code-violating work under any circumstances.

  • 6. Compliance With Legal and Local Requirements

    Members are responsible for obtaining necessary permits and approvals unless otherwise arranged with the supplier. Compliance with city, state, federal, and HOA guidelines is expected at all times.

  • 7. Zero Tolerance for Abuse or Misconduct

    Any attempt to misuse pricing, misrepresent project details, intimidate or harass suppliers or staff, or engage in fraudulent behavior may result in immediate suspension or termination of membership.

Supplier Code of Conduct

  • 1. Professional Excellence and Quality

    Suppliers agree to deliver workmanship and service that represent the highest standards in the home improvement industry. All work must comply with manufacturer guidelines, building codes, and industry best practices.

  • 2. Transparent and Honest Pricing

    Suppliers agree to honor club pricing without hidden fees or unethical upselling. Any additional costs must be clearly explained and approved by the member before work begins.

  • 3. Licensing, Insurance, and Qualifications

    Suppliers must maintain all required licenses, certifications, and insurance. Only trained, qualified professionals are permitted to perform work on behalf of the company.

  • 4. Respectful, Reliable Communication

    Suppliers agree to communicate clearly, arrive on time, notify members of schedule changes, provide realistic timelines, and conduct themselves with professionalism throughout the project.

  • 5. Safety and Property Protection

    Suppliers must follow strict safety protocols, maintain a clean and protected jobsite, and safeguard the member’s property at all times. Safety is always the top priority.

  • 6. Confidentiality and Data Protection

    All member information is confidential. Suppliers agree not to share, sell, or misuse personal or project information for any purpose outside the approved job.

  • 7. Zero Tolerance for Misconduct

    Dishonesty, unsafe practices, harassment, discrimination, or any attempt to manipulate pricing or member information will result in immediate removal from the Approved Supplier Network.

Our Clubwide Promise

  • By embracing this Code of Conduct, we create a marketplace where homeowners receive fair, transparent pricing and superior service while suppliers gain predictable, qualified opportunities. This shared commitment strengthens our community, protects consumers, and elevates the standards of the home improvement industry nationwide.

    Home Improvement Buying Club is proud to serve homeowners in all 50 states with trust, integrity, and excellence.