Silver Cancellation, Initial Refunds and Optional Renewal: Practical Help
Your next step with Silver should suit your plans. Whether you want to continue, cancel or request an initial membership refund, [email protected] is the place to ask for personal help.
Tom handles cancellation requests. He may offer assistance with a concern; accepting that help is entirely your choice. A cancellation or refund request requires no retention appointment.
Requesting an initial membership refund
Silver is HIBC’s flooring-only membership, with a one-time initial enrollment fee of $995. If dissatisfied, you may request a full refund of that initial membership within 30 days of joining, provided you have placed no orders.
If you are considering a refund, send your request promptly, even if you are still exploring samples or discussing a quote. A support conversation does not extend the original 30-day window.
If you are unsure about your joining date or order status, include what you know and ask Tom to review the records with you. Keep any membership confirmation or order references handy to help explain your circumstances.
A short request is enough to start
Use a subject that matches your intention, such as “Silver cancellation request” or “Silver initial membership refund request.”
Include your name, the email associated with membership and the joining date or membership payment reference if available. Say whether you have placed any orders. You can add the reason you are dissatisfied if you want to explain it.
For example:
I am requesting cancellation of my Silver membership and a review of my eligibility for the initial membership refund. I joined on [date], using [email], and my order status is [explain]. Please confirm the next step.
Your own words are welcome, too. Keep the conversation together and ask for written confirmation of the decision and, where applicable, completion of the refund.
Membership and flooring purchases are separate
The 30-day condition above covers the initial membership payment. Flooring products, delivery and installation are handled under the relevant independent supplier’s or installer’s terms.
If you have an existing flooring order, contact the relevant provider about changes, cancellation, delivery or returns. Tell HIBC support about that order when discussing membership so the circumstances are clear.
Changes to an independent product order need the provider’s separate confirmation, even when you are also canceling membership. Ask the provider to confirm any agreed change in writing.
How the optional $95 renewal works
Silver’s annual renewal is optional. It costs $95 and is purchased separately by an existing member who chooses to continue. Initial enrollment does not authorize automatic annual charges.
You decide whether renewal suits your future flooring plans. Ask support to confirm your current membership dates and any details you want to understand before choosing.
The $95 renewal continues an existing Silver flooring-only membership. Materials, delivery, installation and other project charges remain separate, with no HIBC product markup.
Optional renewals have their own terms, separate from the initial membership’s 30-day refund condition. If you already purchased a renewal and have a concern, identify that purchase in your message so we can address the applicable terms.
Choose the kind of response you want
You may want a clear cancellation, a refund review, an explanation of your renewal options or help resolving a flooring concern. Say which one applies.
Tell us whether you would welcome project assistance or simply want your cancellation or refund request handled. Any offer of help should leave your choice clear and should not delay a valid initial refund request or change its deadline.
Contact Silver support at [email protected] with the next step you prefer. Share your request in your own words, and let us know any membership detail you would like explained.
Design inspiration. Explore the image in detail.
Personal help, one clear next step
Email the HIBC member-support team or call 800-351-8160. Tell us which membership you have, your project stage and what you need next. For a cancellation or refund request, state that directly; a sales conversation is not required.
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More Silver membership help
- Considering HIBC Silver? An Honest Guide to Reviews, Questions and Fit
- Your First 30 Days with HIBC Silver: A Flooring Plan at Your Pace
- Is HIBC Silver Worth It for Your Floor? Compare the Complete Quotes
- Need Help with a Silver Flooring Project? Samples, Orders and Delivery
